The UK supermarket's reluctance to talk openly about a major deal is likely to frustrate website visitors
Asda and Sainsbury’s, two of the UK’s biggest supermarket companies, have announced plans to merge, attracting a great deal of coverage in the mainstream media and even debate in the UK Parliament.
It is only when the user clicks ‘See All Press Releases’, and accesses the press releases listings page, that a news article is shown – with no image and the utilitarian title ‘Proposed combination of J Sainsbury plc and Asda Group Limited’.
The article is brief and advertises a ‘Digital Press Kit’ – which turns out to be some standard images of employees and stores available at the bottom of the article.
Asda’s parent company Wal-Mart did carry a home page story about the deal – but many people may not be aware that Asda is a subsidiary of the US company.
Given the huge public and media interest in the deal, since it would create a retailer with massive power over suppliers and potentially affect both customers and employees, Asda’s online reticence about the merger is unhelpful for people visiting its corporate site. (This approach contrasts with another current high-profile merger in the US, where both T-Mobile and Sprint have material on their customer-facing sites, and have created a dedicated website about the deal.)
Granted, the terms of the tie-up suggest Sainsbury’s is the dominant player, so it is possible that Asda as a company is less enthused than Sainsbury’s clearly is: Sainsbury plc’s corporate site has plenty of material, including videos, prominently displayed on the home page, and even posted an article about pre-deal speculation over the weekend before the formal announcement. Or perhaps Asda is expecting rival bids and so is anticipating further announcements and changes.
But that is all guesswork. What is not, is that there will be plenty of users coming to Asda’s corporate site wanting to find out what the company thinks and says about the deal. Making a limited amount of information hard to find is likely to frustrate them, whether they are journalists, customers, jobseekers or employees.